FAQs

You can find Avaline at retail stores in 47 states across the US. Visit our store locator page to you find a store nearest you! If you don't see Avaline in a store near you, tell us where you shop most often by filling out this form and we'll make sure our team adds your request to the top of our list.

We currently ship to all US states except: DE, ME, NJ, RI, and UT. By signing up for our newsletter, you'll be the first to know as we add more states.

Please note: Extreme heat or cold can damage wines in transit. We are not responsible for wines that become damaged due to failed delivery attempts or packages left outdoors for extended periods. Choosing expedited shipping at checkout is recommended for packages shipping to areas with extreme weather conditions.

In addition to shopping on our website, you can order Avaline for pickup or delivery from your preferred store or through a delivery service like Instacart. Check out our store locator page and enter your zip code to find options near you.

Purchases of $150 or more receive free ground shipping. The ground shipping rate for orders below $150 starts at $20 depending on your location. Shipping rates to Alaska and Hawaii are as follows: $70 for 6 bottles, $85 for 9 bottles, and $100 for 12 bottles. We are currently unable to offer expedited shipping or free shipping for subscription orders going to Alaska or Hawaii.

We are unable to accept returns once your wine has been delivered. Gift cards are also non-refundable. If you are dissatisfied with your purchase, please contact customer service at hello@drinkavaline.com. See ourReturn Policyfor more information.

Once you place an order on our website, it automatically gets processed and sent to our warehouse for fulfillment, therefore we unfortunately cannot cancel orders. In some cases, we can recall your shipment from the carrier before it is confirmed delivered, however a 20% restocking fee will apply. To request a recall, please contact us at hello@drinkavaline.com.

You can reach out to UPS directly to arrange a different delivery date. We recommend signing up for UPS MyChoice where you can manage your shipments and receive delivery updates. An adult signature (21+) is required for delivery and UPS will make 3 delivery attempts before the package is returned to our warehouse. A 20% restocking fee will be applied if your package is returned. Please track your shipment to see the delivery status and make arrangements in advance of the expected delivery date.

An adult signature (21+) is required for delivery and UPS will make 3 delivery attempts before the package is returned to our warehouse. A 20% restocking fee will be applied if your package is returned. Please track your shipment to see the delivery status and make arrangements in advance of the expected delivery date.

If you won't be available to receive your package on the expected delivery date, please contact the carrier to set up a different delivery date.

Avaline is not responsible for lost or stolen packages that are marked “Delivered” by the carrier. In some cases, carriers mark packages “Delivered” prematurely and end up delivering packages a couple of days later. We suggest waiting 2-3 days before reaching out to us.

If your package is lost or stolen or is stuck in transit with the carrier, we will file a claim with the carrier on your behalf. Please contact us at hello@drinkavaline.com for further assistance.

If your package was damaged in transit or you received damaged wine bottles, please report it to us as soon as possible and within 30 days of delivery. We ask that you include photos of the exterior and interior of the shipping box if possible. This will help us file a damage claim with UPS. Please contact us at hello@drinkavaline.com for further assistance.

Avaline (pronounced /ah-vah-leene/) is a company founded on raising the standard of what goes into your glass. Avaline makes clean, delicious wines with organic grapes. Transparently produced, full of natural goodness, free of unnecessary extras. Avaline was founded in 2018 and officially launched in July of 2020 with a range of clean delicious wines for your everyday.

Cameron and Katherine’s journey to start Avaline began with a personal desire for wines with fewer, better ingredients and greater transparency. Their mission is to champion a new standard for what goes into your glass, starting with wine.

According to the USDA, in order to be able to say that our wine is Made with Organic Grapes the following have to be true:

• 100% of the grapes need to come from Certified Organic vineyards. The US recognizes the organic certification that is obtained by each of our producers including the Competent Body of Catalonia (Spain) and Ecocert (France).
• Yeast and any other agricultural ingredients are required to be produced without harmful methods (like genetic engineering).
• Any additional ingredients have to be specifically allowed on the National List of Allowed and Prohibited Substances and any ingredients that are not on the list can't exceed 5% of the total product.
• The wine must contain less than 100ppm of sulfites. While wine naturally produces some sulfites, they can’t be added to Organic Wine. It’s important to us that every glass of Avaline is delicious and thus we add sulfites to stabilize the wine.

All of our still wines are fermented dry, which means there is 0g sugar in each serving. Our Prosecco is also dry, however we add just enough organic beet sugar to create the bubbles, resulting in 1.18g of sugar per serving.

Sulfites are a natural byproduct of fermentation that stabilize wine. While wine can legally have up to 350ppm of sulfites, we add just enough to ensure our wines taste consistently delicious, always keeping the total amount to under 100ppm, which is below the regulation for wines made with organic grapes.

The wine industry is regulated by the TTB, not the FDA. This means that unlike other packaged foods and beverages, wine brands are not required to disclose ingredients or nutritional information. In the United States, over 70 ingredients can be added to wines without any disclosure. You can learn more about the common additiveshere.

All of the ingredients in our wine adhere to the guidelines set in place by the USDA for wine that is Made With Organic Grapes. You can see the list of carefully considered ingredients for each wine on every product page listed in the Ingredients section.

Yes, we opt for animal-free fining, so you can drink easy knowing no egg whites, fish bladders, or casein are used in the making of our wine.

Yes, all Avaline wines are gluten-free. Grapes themselves are gluten-free and in our winemaking process, there is no introduction of gluten.

You can find calorie count per serving and other information in the Serving Facts section on every product page.

For Avaline, clean means always using organically grown grapes, vegan-friendly (we never add animal by-products), no colors and concentrates or unnecessary sugars, keeping sulfites always below 100ppm, when needed, only NOP (National Organic Program) approved ingredients and of utmost importance, being transparent.

We’re committed to reducing the flow of products that end up in landfills. Because of this, all of our packaging, down to our screw cap is recyclable, just make sure you rinse your bottles so your city will accept them!

Avaline Wine Club is our subscription program, where customers can sign up to receive wines shipped to your door on your schedule. To sign up, simply choose the variety, quantity, and frequency that fits your needs with a 12 bottle minimum. Save 15% plus free shipping on every order. You can modify, skip, or cancel anytime by creating an online account. At this time, we are unable to offer free shipping for subscription orders going to Alaska or Hawaii.

Our limited edition wines are ineligible for subscription due to their limited inventory availability. However, you can always add these wines to your next box as a one-time add-on. To do so, start by creating an account on our website, logging in, then navigating to the 'Manage Next Order' section and browse through the Add Ons.

To edit your existing subscription, create an account on our website by visiting this page using the same email address for your account that you used to place your subscription order. Once you create an account, login and navigate to the Subscriptions tab and click on Manage Subscriptions then Edit payment. To edit shipping information, scroll down to Settings and click change address.

To change the wines in your subscription, log in to your account and go to Manage subscription. You will see the options to Add to Subscription and Swap subscription item. Choosing Adding to subscription will add additional wines to all of your recurring shipments. If you want to swap out a wine for another option, choose Swap subscription item. Tip: your account will require 12 bottles minimum at all times. We recommend increasing quantities first, then decreasing or removing unwanted wines second so that your balance is always 12+ bottles. If you simply want to add wines to your next shipment only, go to Manage Next Order, then choose wines within Add to your next order.

Members can skip or delay shipments at any time. First, you must create an account on our website by visiting this page using the same email address for your account that you used to place your subscription order. Once you create an account, login and navigate to the Subscriptions tab. To skip an upcoming shipment, click Manage Next Order, then choose Skip. To change the date of an upcoming shipment, choose Delay date. These changes will apply to your next upcoming shipment only.

If your next upcoming shipment has already shipped, you won't be able to skip that shipment. We will send you an email notification 3 days in advance of every shipment so that you have time to modify it in advance.

To cancel your membership, you must have an account on our website. If you haven’t already created one, you can do so by visitingthis pageusing the same email address for your account that you used to place your subscription. Once you create an account, login and navigate to the Subscriptions tab and select Manage Subscriptions then click Cancel. You will be asked for your cancellation reason, which helps us improve our program. Please reach out to customer service if you need any assistance.

For questions about an order, our wines, or our website check out the FAQs or ask us anything by emailing hello@drinkavaline.com. We're here for you Monday—Friday from 9am - 6pm PST.

We’re always looking for ways to grow an inclusive community with like-minded individuals, artists, charities, and brands. Please email partnerships@drinkavaline.com - we would love to hear from you.